Requests processing schedule

Requests are processed automatically, 24/7

Requests statuses

Waiting for the payment system's response

The website is waiting for the response from the payment system regarding the customer's payment. Typically, payment confirmation is instant (1-15 mins), for VISA/MC card payments - 5 - 60 mins (up to 3 - 6 days according to the bank regulations). Sometimes delays may occur on the payment system's side.

Completed

Customer's payment is successful. The time frame for the funds to be credited to the customer's account depends on the payment system/ bank. Usually it is as follows:

 

System Terms as per Regulations Real Terms
Bitcoin BTC Up to 2 hours Up to 2 hours
Etherium ETH Up to 2 hours Up to 2 hours
Etherium Classic ETC Up to 2 hours Up to 2 hours
Litecoin LTC Up to 2 hours Up to 2 hours
Dash DASH Up to 60 min Up to 2 hours
Exmo USD Up to 60 min Up to 2 hours
Dogecoin DOGE Up to 60 min Up to 2 hours
Withdrawal to PrivatBank (Privat24) 1 banking day 2 - 20 mins
Withdrawal to Visa/Mastercard UAH (Ukrainian banks) Up to 3 banking days From 1 to 2 banking days
Withdrawal to Visa/Mastercard UAH (Russian banks) Up to 3 banking days 10 - 40 mins
Withdrawal to MIR Card RUB Up to 3 banking days From 1 to 2 banking days
Withdrawal to QIWI Wallet RUB Up to 60 min 10 - 40 mins
Withdrawal to Yandex Wallet RUB Instantly 10 - 40 mins
Withdrawal to Perfect Money USD Up to 60 min 10 - 40 mins
Withdrawal to Perfect Money EUR Up to 60 min 10 - 40 mins
Withdrawal to ADVcash RUB Up to 60 min 10 - 40 mins
Withdrawal to ADVcash UAH Up to 60 min 10 - 40 mins
Withdrawal to ADVcash USD Up to 60 min 10 - 40 mins
Withdrawal to ADVcash EUR Up to 60 min 10 - 40 mins
Withdrawal to Mobile phone RUB Instantly Instantly
Withdrawal to Mobile phone UAH Instantly Instantly
Withdrawal to WebMoney WMZ Up to 60 min 10 - 40 mins
Withdrawal to WebMoney WMP/WMR Up to 60 min 10 - 40 mins


The response from the payment system was not received during 15 mins after the request was submitted. Outgoing payment to the customer was not made. In case the response from the payment system is received after the mentioned term, the request will be completed automatically at any time.Closed

Sending payment error

Payment to the customer's account failed. Usually this happends due to some tech issue on the payment system's side or if the customers has indicated incorrect account number. Requests with this status are processed manually by the operator within 5-60 mins on working days (Mon - Fri, 9:00 -19:00 GMT+2) and during 24 hours on weekends and holidays.