Requests processing schedule

Requests are processed automatically, 24/7

Requests statuses

Waiting for the payment system's response

The website is waiting for the response from the payment system regarding the customer's payment. Typically, payment confirmation is instant (1-15 mins), for VISA/MC card payments - 5 - 60 mins (up to 3 - 6 days according to the bank regulations). Sometimes delays may occur on the payment system's side.

Completed

Customer's payment is successful. The time frame for the funds to be credited to the customer's account depends on the payment system/ bank. Usually it is as follows:

System Terms as per Regulations Real Terms
PrivatBank (Privat24) 1 banking day 2 - 20 mins
Other Ukrainian banks Up to 3 banking days From 1 to 2 banking days
Withdrawal to VISA/MC cards UAH From 3 to 6 days 3 - 4 days
Withdrawal to VISA/MC cards RUB Up to 3 banking days 10 - 40 mins
Withdrawal to Alfa-click cards RUB Up to 3 banking days 10 - 40 mins
Withdrawal to VTB24 RUB Up to 3 banking days 10 - 40 mins
Withdrawal to Sberbank cards RUB Up to 3 banking days 10 - 40 mins
Withdrawal to Tinkoff cards RUB Up to 3 banking days 10 - 40 mins
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Closed

The response from the payment system was not received during 15 mins after the request was submitted. Outgoing payment to the customer was not made. In case the response from the payment system is received after the mentioned term, the request will be completed automatically at any time.

Sending payment error

Payment to the customer's account failed. Usually this happends due to some tech issue on the payment system's side or if the customers has indicated incorrect account number. Requests with this status are processed manually by the operator within 5-60 mins on working days (Mon - Fri, 9:00 -19:00 GMT+2) and during 24 hours on weekends and holidays.