Rate fixed for 120 minutes from the moment the application is created
1.
Each application indicates its validity period (see the field “Expires in:”). This is the time within which you must pay for it, i.e., transfer money to the details specified in the application.
2.
The application is automatically canceled if Changecoins does not receive funds from the user within the time specified in the application.
Application Processing Time
1.
Applications are processed automatically, around the clock.
2.
For certain exchange directions, applications may be processed manually.
In this case, a specific currency pair on monitoring platforms will be marked with "This exchange point operates in manual or semi-automatic mode".
Processing time in manual mode may take from 30 minutes to 12 hours.
Payment Credit Timeline
1.
Changecoins pays the user immediately after receiving the payment for the application.
2.
Changecoins does not affect how quickly the money reaches the user after the payment. The crediting speed depends on the specific payment system through which the user decided to receive the funds.
Maximum crediting times depending on the currency/payment system
Method/Currency of Receiving
Funds Crediting Period
Cryptocurrencies
Bitcoin, BTC
up to 2 hours
Ethereum, ETH
Ethereum Classic, ETC
Litecoin, LTC
Dash, DASH
Tron, TRX
Dogecoin, DOGE
Cards, Online Banking
VISA/Mastercard, UAH (Ukrainian banks), SEPA EUR
up to 3 banking days
Privat 24, UAH
up to 3 banking days
Electronic Payment Systems
Perfect Money USD, EUR
up to 60 minutes
ADVcash, UAH, USD, EUR
Mobile Account Replenishment, UAH
instantly
* Banking day — the period during which a specific financial institution conducts settlement operations and serves clients.
Refund Policy
1.
General Provisions
1.1.
All refund requests are considered individually and processed manually.
1.2.
Before issuing a refund, the service may conduct additional customer identification if their actions appear atypical.
1.3.
The company reserves the right not to conduct an exchange and to issue a refund without a client's request if their actions appear atypical or if they have a negative payment reputation.
2.
Cases where a refund is provided
2.1.
The application was not completed due to technical difficulties during the creation/processing of the application.
2.2.
The application was not processed within the specified time for reasons beyond the user's control.
3.
Refund Fee
3.1.
If the user wishes to refund the exchange amount, a standard fee of 1.5% of the credited amount is charged.
3.2.
The fee may exceed 1.5% if the selected blockchain network charges a higher percentage for the transfer.
4.
Refund Application Deadlines
4.1.
Within 24 hours from the expected transaction time if the user made the exchange themselves.
4.2.
Within 30 days from the transaction date if the user claims that third parties used their account to conduct the exchange.