Policies and rules
1. General Provisions
1.1. In accordance with this Agreement, the text of which is permanently posted on the Site at http://changecoins.io/terms, before using the Site and the System, User
2. Information that we collect
2.1. User gives their consent to the Service for the processing of personal data provided during registration (email address).
2.2. The user gives their consent to the Service for the processing of personal data provided in the cases indicated in the AML Policy, the text of which is permanently posted on the Website at http://changecoins.io/page/aml:
- full name;
- Date of Birth;
- Place of Birth;
- number and series of ID document;
- image (in the form of a scanned copy of a photo posted on an identity document);
- residence address;
- bank details or details of accounts opened with electronic money operators;
- information about the transactions.
2.3. The User gives their consent to the Service for the processing of information received by the http-server when accessing the Site and the subsequent actions of the User:
- IP address;
- type of the operating system of the User;
- data about the Internet browser;
- Site pages visited by the User.
2.5. In the case of contacting the Service, the User gives their consent to the Service to store all correspondence with the User.
3. Processing of personal information
3.1. Processing of personal data means recording, organizing, accumulating, storing, clarifying (updating, modifying), retrieving, using, transmitting (distributing, providing, accessing), depersonalizing, blocking, deleting, deleting personal data that do not fall under special categories and do not require User’s written consent.
4. Purpose of processing personal data
The information provided by the User is used by the Service solely for the purpose of:
- User registration and User Account management;
- User identification under the Agreement;
- fulfillment by the Parties of their obligations under the Agreement;
- User identification in accordance with the AML Policy;
- establishing and maintaining communication (including answers to users' questions);
- sending information and other messages to the email address of the User;
- improving the quality of service and upgrading the Site and System
5.1. The User agrees to receive advertising materials from the Service, to the email address specified in the User’s Personal Account.
5.2. Consent to receive advertising materials may be revoked by the User at any time by sending the Service a corresponding notification to the email address specified in clause 1.1 of the Agreement.
After receiving such a notification, the Service stops sending messages with promotional materials to the email address and telephone specified by the User.
6. Service Warranty
6.1. The Service makes all possible efforts to protect the information provided by the Users from unauthorized use by restricting access to Users' personal data for Employees and Partners of the Service, as well as applying strict sanctions against them for breaching confidentiality regarding such data.
6.2. The Service guarantees that the information provided by the Users is not combined with statistical data, is not provided to third parties and is not disclosed, except as required by this Policy or the laws of Ukraine and international legal norms.
6.3. The Service does not sell or transmit information about Users separately. Such information may be transferred only in case of partial or complete reorganization of the Service.
6.4. The Service does not provide services to minors. If the Service becomes aware of account registration by a person under the age of 18, the Service has the right to delete such an account.
7. Service Rights
7.1. The service has the right to conduct statistical and other studies based on anonymised data.
7.2. The Service has the right to provide access to information about the User to third parties in the event that such transfer is necessary for the Service to provide services under the Agreement.
7.3. The Service has the right to provide information about the Users to the law enforcement agencies or other government bodies in case of a court trial, investigation, basing on a court's decision or as cooperation.
7.4. The Service has the right to provide information about the Users and the operations performed by them to the competent state authorities if the Service deems such an operation to be unusual or suspicious.
7.5. The Service has the right to provide information about Users to third parties in order to detect and prevent fraudulent actions, to resolve technical problems or security problems.
8. User rights
8.1. The User has the right not to provide the Service with personal information. In this case, the User understands the limitations to which such a refusal leads in accordance with the AML Policy.
8.2. The User may at any time delete or change personal information by contacting the Service at the customer support address http://changecoins.io/site/faq or in the support chat.
8.3. The user may at any time cancel the registration in the System, provided the credentials are entered.
8.4. The User may at any time withdraw consent to the processing of personal data by sending the Service a corresponding notification to the address specified in clause 1.1 of the Agreement
9. Storage of personal data
9.1. The Service stores the Users' personal data only for the purposes defined in this Policy for 5 (five) years. Information about the operations performed by the User is stored by the Service for at least 5 (five) years from the moment the User cancels their registration in the System.
10.1. The Service reserves the right to make changes to this Policy. The new version of the Policy comes into force from the moment of its posting on the Website at the Internet address http://changecoins.io/privacy. Continued use of the Site after the publication of a new version of the Policy means its acceptance by the User. In case of disagreement with the terms of the Policy, the User shall not continue to use the Site and the System.